This Policy applies to individuals who register personal information or enter into any transaction with us using any website, application, including mobile application (“app”), software, or service of ours that hyperlinks to this Policy (we call these our “Services”).
Within our Services, there may be links to third-party websites or applications. We are not responsible for the content or privacy compliance of third-party websites or applications. You should check those websites or applications for their privacy statements and terms that apply to them.
Our Services are not aimed at children. We prohibit access to our services by anyone who is less than 18 years old.
Instacoin Capital Inc. (“Instacoin Capital”) is a member of the Instacoin Group. The Instacoin Group includes, among others, Instacoin ATM Quebec Inc. (“Instacoin Quebec”) and Instacoin ATM Canada Inc. (“Instacoin Canada”). When we refer to Instacoin Capital, we may use “we”, “our”, “us” and similar terms, and when we do, we mean Instacoin Capital carrying on business as “Instacoin Direct”, an Internet-based services firm.
We are a Canadian federal corporation. Because our activities involve “dealing in virtual currencies,” we have registered under, and comply with, Canadas Proceeds of Crime (Money Laundering) and Terrorist Financing Act (the “PCMLTFA”). Businesses such as ours are sometimes referred to as “money services businesses” or “MSBs”. MSBs must monitor, record and report activities and transactions in accordance with the PCMLTFA, laws governing sanctions, restrictions on dealings with Politically-exposed Persons, Canadas Criminal Code, and other relevant law relating to money laundering (“Anti-Money Laundering Law”). Reports and other information are given to the Financial Transactions and Reports Analysis Centre of Canada (“Fintrac”).
We buy selected virtual currencies from our customers, for our own account. Our transactions are concluded on our website. Some transactions and account enquiries will include operations performed in person or using kiosks (Bitcoin Teller Machines) operated by Instacoin Canada or Instacoin Quebec. We may pay for virtual currency we buy by exchanging the currency for a prepaid card product, selected by you from the products listed on our website and, if so, we deposit the proceeds of your transaction to your prepaid card account.
We may refer to a customer who uses the Services or contacts us, as “you” or “your”, or using similar terms.
We make use of personal information as instructed or authorized by our customers. For all enquiries or instructions relating to personal information, customers may contact us as follows:
1590 Jarry Est, Montreal QC H2E 1B2
Attention: Privacy Officer
We collect personal information about you from your interactions with us and from certain third parties and other sources (including publicly available sources where permissible).
We may obtain personal information about you:
We provide Services to qualified customers only. In order to verify whether you qualify, we must obtain and validate personal information. The issuer of any card you receive, and its authorized agents, must also obtain and validate information about you. We may also be required to obtain, validate, and report personal information about you and the services we provide to you under Anti-Money Laundering Law.
The personal information we collect or may collect consists of the following:
We use or disclose personal information to provide and improve Services and for other purposes that are in our legitimate interests, as well as for compliance purposes.
When we use personal information about you, we do so in order:
You are welcome to contact us for further information on the legal grounds that we rely on in relation to any specific processing of your personal information.
Although we may use personal information about you to inform you of products or services of the Instacoin group or its affiliates or partners, we do not use, process or sell any personal information for commercial purposes unrelated to our Services. We do not carry out or make available personal information for interest-based advertising campaigns. Whenever required by law, we will give you the option to opt out of any marketing messages we might deliver.
We take the security of personal information seriously and we use appropriate technologies and procedures to protect personal information (including administrative, technical, and physical safeguards) according to the risk level and the service provided.
We retain your information in accordance with our records retention schedule based on a classification scheme consisting of business functions, record classes, and record types, including legal limitation or prescription periods and outstanding legal proceedings.
You may have rights under data protection, privacy or other applicable law to have access to your personal information, and to ask us to rectify, erase and restrict use of, your personal information. You may also have rights to object to your personal information being used, to ask for the transfer of personal information you have made available to us and to withdraw consent to the use of your personal information. We will honor your rights under applicable law. These rights may include:
In response to a request, we will ask you to verify your identity if we need to, and to provide information that helps us to understand your request better. If we do not comply with your request, whether in whole or in part, we will explain why.