Privacy Policy

1. Who this policy applies to and what it covers

This Policy applies to individuals who register personal information or enter into any transaction with us using any website, application, including mobile application (“app”), software, or service of ours that hyperlinks to this Policy (we call these our “Services”).

Within our Services, there may be links to third-party websites or applications. We are not responsible for the content or privacy compliance of third-party websites or applications. You should check those websites or applications for their privacy statements and terms that apply to them.

Our Services are not aimed at children. We prohibit access to our services by anyone who is less than 18 years old.

2. Who we are

Instacoin Capital Inc. (“Instacoin Capital”) is a member of the Instacoin Group. The Instacoin Group includes, among others, Instacoin ATM Quebec Inc. (“Instacoin Quebec”) and Instacoin ATM Canada Inc. (“Instacoin Canada”). When we refer to Instacoin Capital, we may use “we”, “our”, “us” and similar terms, and when we do, we mean Instacoin Capital carrying on business as “Instacoin Direct”, an Internet-based services firm.

We are a Canadian federal corporation. Because our activities involve “dealing in virtual currencies,” we have registered under, and comply with, Canadas Proceeds of Crime (Money Laundering) and Terrorist Financing Act (the “PCMLTFA”). Businesses such as ours are sometimes referred to as “money services businesses” or “MSBs”. MSBs must monitor, record and report activities and transactions in accordance with the PCMLTFA, laws governing sanctions, restrictions on dealings with Politically-exposed Persons, Canadas Criminal Code, and other relevant law relating to money laundering (“Anti-Money Laundering Law”). Reports and other information are given to the Financial Transactions and Reports Analysis Centre of Canada (“Fintrac”).

3. What we do

We buy selected virtual currencies from our customers, for our own account. Our transactions are concluded on our website. Some transactions and account enquiries will include operations performed in person or using kiosks (Bitcoin Teller Machines) operated by Instacoin Canada or Instacoin Quebec. We may pay for virtual currency we buy by exchanging the currency for a prepaid card product, selected by you from the products listed on our website and, if so, we deposit the proceeds of your transaction to your prepaid card account.

We may refer to a customer who uses the Services or contacts us, as “you” or “your”, or using similar terms.

We make use of personal information as instructed or authorized by our customers. For all enquiries or instructions relating to personal information, customers may contact us as follows:

Privacy Policy Contact:

1590 Jarry Est, Montreal QC H2E 1B2

Attention: Privacy Officer

[email protected]

4. Sources of personal information

We collect personal information about you from your interactions with us and from certain third parties and other sources (including publicly available sources where permissible).

We may obtain personal information about you:

  • From your use of the Services and interactions with us (please note that we may record or monitor our telephone calls for compliance and quality assurance purposes)
  • From our servers, logs and other technologies that automatically collect system/device and usage information to help us administer, protect and improve our Services, analyze usage and improve users experience
  • From Instacoin Canada or Instacoin Quebec and our other affiliates with whom you have conducted any business
  • Through cookies and similar technologies if included on our Services
  • From card issuers and card networks, and partners and service providers who work with us in relation to your Service
  • From publicly available sources such as blockchains and the internet, public websites, open government databases or other data in the public domain, to help us verify and maintain data accuracy and provide and enhance the Services

5. Types of personal information we collect

We provide Services to qualified customers only. In order to verify whether you qualify, we must obtain and validate personal information. The issuer of any card you receive, and its authorized agents, must also obtain and validate information about you. We may also be required to obtain, validate, and report personal information about you and the services we provide to you under Anti-Money Laundering Law.

The personal information we collect or may collect consists of the following:

  • Name and contact data, such as, first and last name, email address, postal address, phone number, and other similar contact data
  • Account credentials, such as passwords and other security information for authentication and access
  • Wallet and public blockchain addresses, transactions, or accounts
  • Transactions and accounts with us or with the Instacoin Group
  • Information required by card issuers or card networks if you choose to receive any payment using these services
  • Information required by credit-reporting and cybersecurity services
  • Device information, such as information about your device including IP address, location or provider
  • Payment information, such as, payment card number (credit or debit card), and the security code associated with your payment instrument, if you make a payment
  • Location data, for Services with location-enhanced features (If we need your consent to collect geo-location data, we will collect this separately)
  • Demographic information, such as your age, your country, and preferred language

6. Use or disclosure of personal information

We use or disclose personal information to provide and improve Services and for other purposes that are in our legitimate interests, as well as for compliance purposes.

When we use personal information about you, we do so in order:

  • To perform the Service you have requested or to comply with the terms and conditions governing the Service
  • To furnish information required by third parties who provide services to us or to you in accordance with the terms and conditions governing our Services
  • To take steps or refrain from taking steps that you have authorized
  • To comply with the law, including Anti-Money Laundering Law and any lawful warrant or seizure, and to comply with the policies we have implemented under Anti-Money Laundering Law (our “AML-CTF Policy).

You are welcome to contact us for further information on the legal grounds that we rely on in relation to any specific processing of your personal information.

7. Marketing

Although we may use personal information about you to inform you of products or services of the Instacoin group or its affiliates or partners, we do not use, process or sell any personal information for commercial purposes unrelated to our Services. We do not carry out or make available personal information for interest-based advertising campaigns. Whenever required by law, we will give you the option to opt out of any marketing messages we might deliver.

8. Security and retention of personal information

We take the security of personal information seriously and we use appropriate technologies and procedures to protect personal information (including administrative, technical, and physical safeguards) according to the risk level and the service provided.

We retain your information in accordance with our records retention schedule based on a classification scheme consisting of business functions, record classes, and record types, including legal limitation or prescription periods and outstanding legal proceedings.

9. Your privacy rights

You may have rights under data protection, privacy or other applicable law to have access to your personal information, and to ask us to rectify, erase and restrict use of, your personal information. You may also have rights to object to your personal information being used, to ask for the transfer of personal information you have made available to us and to withdraw consent to the use of your personal information. We will honor your rights under applicable law. These rights may include:

  • The right to make a written request for details of your personal information and a copy of that personal information
  • The right to have inaccurate information about you corrected or removed
  • The right to request that your personal information is only used for restricted purposes (in which event Services may be restricted)

In response to a request, we will ask you to verify your identity if we need to, and to provide information that helps us to understand your request better. If we do not comply with your request, whether in whole or in part, we will explain why.

Additional Details

  1. This card is owned and issued by DirectCash Bank pursuant to license by Visa International.
  2. See Cardholder Agreement for Terms and Conditions by logging into your TruCash account.
  3. The maximum sale is based on a 24-hour rolling period.
  4. The maximum balance of the TruCash Prepaid Visa® card is $7,500. Any settlement amount that exceeds the maximum balance of the card is kept on reserve by the prepaid card issuer and released at a maximum rate of $2,500 per business day as your card balance decreases below $7,500.